Service Levels

It takes more than just cloud infrastructure to create a high-performing cloud. That’s why we have a certified team of Cloud Engineers available 24/7. All you have to do is sign up for your free account and you can start leveraging our expertise today.

If you need something more, you can add our Managed Services to get a dedicated team to help run your day-to-day cloud operations, respond to monitoring alerts and provision resources as needed.

 

Support is what we do! Every server includes industry best support and expertise. If you need something more, for $100/month our dedicated cloud engineers can you help you manage your environment and function as an extension of your business.

We’ll help architect your cloud infrastructure Managed Cloud Always included
Cloud engineers are available 24x7 so you always get the help you need.
Cloud Architecture and Design Assistance
Personalized planning to help you architect a cloud environment that meets your needs.
Virtual Machine, Database, Networking Launch management
Get recommendations on how to optimize your existing applications for optimal performance and enhanced security on the cloud.
We can help you understand which cloud services you require like load balancing, monitoring, compute, storage and more. We can also provide guidance on configuring and managing those services through the AURO Control Panel or API.
We’ll review your workload for potential vulnerabilities, and provide recommendations on your security configuration.
Need Autoscaling? Get technical guidance on scaling your cloud infrastructure for future growth.
We can help you move your data and use our open API’s to move your workloads seamlessly between clouds like AWS or Google Compute.

See Pricing for the Auro Public Cloud and Additional Services.


We’ll build & run your optimal cloud infrastructure Managed Cloud Always included
Our admins will apply the latest patches and firmware updates to keep your environment up to date and secure. We will also install and configure your web and app servers, databases, and language frameworks as needed
We install, configure, patch, monitor, and troubleshoot your OS’s including most Linux distributions like CentOS, Ubuntu, Red Hat as well as Windows Server
24/7 monitoring with real time alerting, when we get an alert we will immediately respond and resolve it as quickly as possibly
Get help resizing your servers, adding and removing servers, snapshots, images and more.
We install, configure, patch, monitor, and troubleshoot your web server including Apache, IIS, and nginx

We'll build & run your optimal cloud infrastructure Managed Cloud Always included

We will set up your database servers including helping with replication and backups. Some of the databases we support are:

  • MySQL - Available on Linux and Windows with support for configuration, patching, monitoring, and troubleshooting
  • Microsoft® SQL Server® - Available on Windows and includes configuration, patching, monitoring, and troubleshooting
  • MariaDB - Available on Linux. Support includes installation and configuration
  • MongoDB - Available on Linux includes installation.
  • PostgreSQL - Available on Linux includes installation
For Linux, we will install, configure PHP, Python, Perl and Ruby. For Windows, we install and configure IIS, ASP and ASP.NET
We can configure, monitor, and troubleshoot your cloud DNS including assistance with creating, deleting, importing, and exporting your domains and records
We will create, configure, troubleshoot, monitor, and delete your load balancers as needed. If you need help configuring your SSL traffic and termination we can assist with that as well
We can preinstall Backup services on your servers, and configure regular backups as well as restoring, monitoring, and troubleshooting backups
We will monitor of your cloud services and ensure they are online
We troubleshoot and verify your cloud object storage
We create, configure, and delete your block storage volumes
Store backups of your expanded server images including scheduled and on-demand backups
We install, configure, patch, and troubleshoot firewalls, synchronization and caching
We install and configure the Terminal Services role and licenses
We install and configure the SSL certificates you purchase
We help with user provisioning and permissions including adding and deleting accounts

Get the support you need! We don’t make you wait and our support is available 24/7. We’ve got more than 16 years of infrastructure and cloud experience and are just an email away.

Start Using Your Cloud Today!


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